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Urbrica Electric Bike LCD Display
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Urbrica Electric Bike Battery (48V 23Ah)
Urbrica Electric Bike Key
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Urbrica Electric Bike LCD Display

$50
$69

90-Day Warranty
Free Shipping
Secured Payments
Technical Support
Delivery and Return

Paiement sécurisé garanti

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Description
Shipping Policy
Return & Refund Policy

This LCD display is only for Urbrica e-bike.

Compatible with the following Urbrica series:

Urbrica® Standard (1500W-23AH-33MPH)
Urbrica® Plus (PEAK 2000W-23AH-33MPH)
Urbrica® Pro (Dual Motor 3000W 23AH-35MPH)
Urbrica® Ultra (Dual Motor 3000W-46AH-36MPH)

Shipping Policy

Shipping Destinations
We currently ship to the United States only. Please note that we do not deliver to P.O. Boxes, APO/FPO addresses, or the states of Alaska, Hawaii, and Puerto Rico.

Shipping Carrier
Urbrica eBikes are shipped via FedEx.

Accessories are shipped via China Post / EMS China / FedEx / DHL /UPS.

Order Processing Time

Urbrica eBikes: Orders are typically processed within 1-3 business days.

Accessories: Orders are usually processed within 3-6 business days.

Estimated Delivery Time
Once shipped, orders are estimated to arrive within

  • Expedited Shipping: 3-7 business days
  • Fast Shipping: 10-20 Business Days
  • Standard shipping: 18-30 business days

Free Shipping
We are pleased to offer free shipping on all orders.

Tracking Information
You can track your shipment using the following link:

FedEx Tracking

17 Track

Shipping From
E-bikes are shipped from our local warehouse in the United States.

Accessories (except charger) are shipped from our local warehouse in China.

  • Charger will shipped from our local warehouse in the United States.

Address Change

For address modifications before shipping, please contact us at support@urbrica.com for a free update. If an address change is requested after the order has been shipped, we will work with the logistics team to accommodate your request, though we cannot guarantee success. If the modification is successful, a processing fee of $20 per item will apply.

Exchange Policy

  • Before Shipping: Please contact us at support@urbrica.com to arrange a free exchange.
  • After Shipping: For shipped items, each exchange will incur a $300 shipping fee in addition to the product price. After 15 days from the date of receipt, no exchanges or product changes will be accepted under any circumstances. To avoid unnecessary returns, please refuse the original shipment if possible.

Cancellation Policy

  • Before Shipping: You may cancel your order free of charge by contacting support@urbrica.com.
  • After Shipping: Once shipped, cancellations will incur a $300 return shipping fee per item. To minimize inconvenience, we recommend refusing the original shipment if possible.

Disclaimer on Lost, Stolen, or Damaged Items

Urbrica is not responsible for any items lost, stolen, or damaged during transit. Damage to the outer packaging does not necessarily indicate damage to the product. Due to the uncertainties of shipping, we cannot guarantee the condition of the packaging upon arrival. If you notice any damage to the packaging, please file a claim with the courier immediately. For any product-related concerns, our customer service team is ready to assist you.

At URBRICA, we strive to provide you with exceptional service and products. To ensure your rights and convenience during the purchase of URBRICA bikes, we have formulated this return policy. Please carefully review the following terms before making a purchase.

15-Day Return

If you wish to initiate a return, please email our support team at support@urbrica.com within 15 days of receiving the order to obtain a return permission. URBRICA does not accept any unauthorized returns.

Return for Non-Quality Issues:

To facilitate a smooth refund process, please ensure the returned bikes are unused, free from dust, dirt, or odor, and return them in original packaging, maintaining their original condition as received. Return Fees: Each bike will incur a $300 return shipping fee.

Return for Quality Issues:
Prioritize emailing support@urbrica.com for prompt assistance and the optimal solution. After your return request is authorized, please use the provided return shipping label to ship the bike back. Upon receipt of the returned bike, a full refund will be issued within 15 business days.

Return for Damaged Items:
In rare instances, items may sustain damage during transit. If you happen to receive damaged items, we kindly request that you reach out to our support team at support@urbrica.com with photographic or video evidence. It is important to note that claims for damage caused by transportation will only be accepted within a 7-day timeframe from the date of delivery.

Non-Returnable Conditions Include, But Are Not Limited To:
- Items beyond the 15-day return window
- All accessory orders
- Special orders


Exchange

Before Shipping: Contact support@urbrica.com to arrange a free exchange.

Shipped: Each successful exchange order will incur a $300 shipping fee on the product price. After 15 days from the date of receipt, no product changes will be accepted under any circumstances. (To minimize any inconvenience caused to you by returning the package to us, please refuse the original shipment directly whenever possible.)

Cancellation

Before Shipping: Contact support@urbrica.com for a free cancellation.

Shipped: Each bike will charge a $300 return shipping fee. (To minimize any inconvenience caused to you by returning the package to us, please refuse the original shipment directly whenever possible.)

Other Terms

Address Change:
Please contact support@urbrica.com before shipping to request a free address modification. If an address change is requested after shipment, we will promptly coordinate with the logistics team to accommodate your request but cannot guarantee its success. Should the address modification be successful, a processing fee of $20 per item will be applied.

Unauthorized Package Refusal:
Each bike may incur a $300 return shipping fee along with a restocking fee of up to 25% if the package is refused without authorization. If we do not receive additional payment within 15 working days, we will dispose of the item ourselves. Therefore, we strongly recommend promptly contacting our sales team at support@urbrica.com if there are any discrepancies after placing the order.

If you have any further inquiries regarding our refund terms, do not hesitate to contact our service team.
Support: support@urbrica.com
Thank you for choosing URBRICA bikes!

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